Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Join us at the HealthCare Service Excellence Conference.

Expert strategies, tools, and a roadmap to strengthen patient and employee engagement.

400+ attendees yearly · Nov 9–11, 2026 · Reno, Nevada

Registration opens August 3rd, 2026. Get notified to secure your spot.

attendees yearly
0 +

Healthcare service is hard.

You deserve people who’ve walked your journey and know what works.

Burnout, turnover, patients who expect more, and teams stretched thin….

If you’re leading in healthcare right now, you already know the pressure. The HealthCare Service Excellence Conference exists to give you real answers. We give you practical sessions, proven frameworks, and connect you with peers who’ve faced the same challenges and found a way through.

What you'll walk away with

We tackle the challenges keeping you up at night. Each session helps you solve them.

Transformational Leadership

Stop managing and start leading instead. Build the trust and accountability that moves people from the boardroom to the bedside.

Workforce Stability, Retention & Strategic Staffing

Lose fewer people, and attract better ones. Walk away with staffing strategies that actually hold.

Patient Experience

Turn patient experience from a score on a report into a real competitive advantage. Tools, tactics, and case studies that show you how.

Hardwire a High-performance Culture

Agency costs are up. Good people are leaving. Every open shift is another hit to your culture, your budget, and your patients.

Sustainable Excellence

It's one thing to get better. It's another thing to keep it that way. Build the systems and mindset to make excellence last.

Rural & Community-based Innovation

You don't have the same resources as the big systems. You don't need them. Practical solutions built for hospitals and clinics like yours.

We're in the business of the people who take care of people.

The HealthCare Service Excellence Conference brings together healthcare leaders, teams, and industry experts every year to make the hard work of healthcare more sustainable, more energizing, and more effective. You’ll leave with strategies you can use Monday morning and connections that last long after the conference ends.

4.97 out of 5 rating: Attendees are kind of obsessed.

Year after year, the HealthCare Service Excellence conference earns some of the highest ratings in healthcare event history.

Here’s what attendees have to say.

8 Keynote Speakers

Each speaker is chosen because they have something real to say. They have hard-won lessons, proven frameworks, and the kind of energy that makes a room lean forward.

John Register

CSP, CPAE, PLY

Turn Your Setbacks into Your Superpower.

Paralympic medalist and Army veteran John Register shares a life-changing perspective on adversity, showing you how to transform challenges into fuel for growth, leadership, and purpose.

Erin Mark

When Life Forces Change, Learn How to Rise.

Erin Mark brings a real, relatable approach to navigating uncertainty, helping you and your team pivot with purpose and stay grounded, focused, and resilient through change.

Jeff Civillico

CSP, CPAE, HoF

Purpose isn’t Lost. It’s Overlooked.

Hall of Fame speaker and Las Vegas headliner Jeff Civillico reignites purpose in the workplace, showing how small actions and daily moments can create meaningful impact and re-engage your team.

Joe Schmit

Leadership That Actually Makes a Difference.

Award-winning broadcaster Joe Schmit shares a practical playbook for building trust, leading with intention, and creating lasting impact in your organization.

Vincent Phipps

CSP

Clarity is the Difference Between Chaos and Leadership.

Communication expert Vincent Phipps delivers simple, powerful strategies to help leaders communicate clearly, confidently, and in a way that truly connects.

Kathy Parry

CSP

A Better Culture Starts with One Shift.

Kathy Parry shows how to bring energy, recognition, and connection back into your workplace so your team feels valued, engaged, and motivated to stay.

Morris Morrison

Pressure Reveals How You Lead.

High-energy speaker Morris Morrison challenges your mindset and pushes you to lead boldly, overcome obstacles, and pursue excellence no matter the circumstances.

Brian Lee

CSP HoF

Stop Surviving. Start Thriving.

If your team is burned out or just going through the motions, Brian Lee, founder of CLS, delivers a powerful reset with real strategies to build energy, accountability, and a culture that actually sustains results.

Celebrating Excellence

Honoring organizations and teams who are setting the standard for patient experience, employee engagement, and service excellence.
 

Ready to thrive? Join hundreds of healthcare leaders who get it.

Spots fill up. Get a reminder when registration opens on August 3rd so you can be first in line.

Our Trusted Partners

Click on the Partner logo to visit their website

2025 Keynote Speaker Presentations

Brian Lee CSP HoF

Whatever You Imagine

Jamie Crosbie

Performance, Possibilities and a Yes I Can Mindset

Clint Maun CSP

Staffing Essentials to Mobilize Organizational Success

Brian Lee CSP HoF

Whatever You Imagine

Jamie Crosbie

Performance, Possibilities and a Yes I Can Mindset

Clint Maun CSP

Staffing Essentials to Mobilize Organizational Success

Let's talk about what's possible.

Get clarity on whether Ignite is the right fit for your organization.